Terms of service

Last updated: January 2026

Overview

Welcome to Happy Sport.

These Terms of Service ("Terms") apply when you visit or use the Happy Sport website, create an account, purchase products directly from our website, or otherwise use the services, content, features and tools available through our website (collectively, the "Services").

The terms "Happy Sport", "we", "us" and "our" refer to Happy Sport LTD.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

Please read these Terms carefully before using our website or placing an order.

By using our Services or placing an order through our website, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

1. Using Our Website

You may use our website and Services only for lawful purposes.

When using our website, you must not:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to our website, accounts, systems or networks.

  • Introduce viruses, malware or other harmful technology.

  • Interfere with the security or operation of our website.

  • Use automated systems to scrape, copy or extract content from our website without our permission where such permission is required by law.

  • Use our website in a way that infringes the rights of Happy Sport or another person.

  • Provide false, misleading or fraudulent information.

We may restrict or suspend access to our Services where reasonably necessary to protect our website, customers, systems or legal rights, or where these Terms have been materially breached.

2. Customer Accounts

You may be able to create a Happy Sport customer account.

You are responsible for providing accurate and current information and for keeping your account details and login credentials secure.

You should notify us through the Help button available on any page of our website if you believe somebody has gained unauthorised access to your account.

We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully or in material breach of these Terms.

3. Our Products

We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, the appearance and colour of products may vary slightly depending on your device, screen settings, lighting and photography.

Product packaging may also vary from images displayed on our website.

Any sizes and measurements displayed on our website are provided as accurately as reasonably possible but may be approximate where indicated.

All products are subject to availability.

We may change or discontinue products offered through our website.

Nothing in these Terms excludes your statutory rights. Products supplied to consumers must meet the standards required by applicable UK consumer law, including being as described, of satisfactory quality and fit for purpose where applicable.

4. Prices

Prices displayed on our website are shown in pounds sterling (£).

The price you pay will be the price displayed and confirmed when you place your order, subject to these Terms.

Delivery charges are displayed separately where applicable.

Our standard UK delivery charge is currently £2.99 per order, unless another delivery price or promotion is clearly displayed before you complete your purchase.

We may change product prices, delivery charges, discounts and promotions from time to time. Changes will not normally affect orders that we have already accepted, except where permitted by law.

If we discover an obvious pricing or product-information error affecting an order, we will contact you where appropriate before fulfilling the affected order. We will not knowingly rely on an obvious error to mislead a customer.

5. Placing an Order

When you submit an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you may receive an acknowledgement confirming that we have received it. An acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and Happy Sport is formed when we confirm acceptance of your order or otherwise clearly confirm that the order has been accepted for fulfilment.

Payment must be successfully authorised before we can complete your order.

We may decline or cancel an order where there is a reasonable and lawful reason to do so, including:

  • A product being unavailable.

  • Payment not being authorised.

  • An obvious pricing or product-description error.

  • Suspected fraud or misuse.

  • We cannot deliver to the address provided.

  • Applicable legal or regulatory restrictions prevent us from completing the order.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled products and any applicable delivery charges.

6. Changing or Cancelling an Order Before Dispatch

If you need to change or cancel an order, please use the Help button available on any page of our website as soon as possible.

We dispatch orders quickly, so we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

If an order cannot be cancelled before dispatch, you may still have the right to return it in accordance with our Returns & Refund Policy and your statutory consumer rights.

7. Payment

You must provide accurate and complete payment information when placing an order.

Payments may be processed by Shopify and/or third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not guarantee that every payment method will always be available.

8. Where We Deliver

Orders placed directly through the Happy Sport website are currently delivered within the United Kingdom only.

We do not currently offer international delivery through our website.

Delivery availability for purchases made through marketplaces may differ and will be shown through the relevant marketplace where applicable.

9. Shipping and Delivery

Orders placed directly through our website are normally dispatched within 1 working day.

Once dispatched, delivery will usually take approximately 2–3 working days using Evri.

These delivery periods are estimates rather than guaranteed delivery dates unless we have expressly agreed a specific guaranteed date with you.

Delivery may occasionally be affected by circumstances outside our reasonable control.

We will remain responsible for the goods while they are being delivered to you as required by applicable consumer law.

Risk in the goods passes to you when the goods come into the physical possession of you, or a person identified by you to receive them, except where applicable law provides otherwise.

Further information is available in our Shipping Policy.

10. Delivery Information

You are responsible for providing an accurate and complete delivery address.

If you notice an error in your delivery information, please contact us through the Help button as soon as possible.

We will try to correct the information where reasonably possible, but we may be unable to make changes once an order has been processed or dispatched.

If an order is delayed, lost or damaged during delivery, please contact us through the Help button so that we can investigate.

Your statutory rights are not affected by a carrier delay, loss or damage for which we remain legally responsible.

11. Returns and Our 30-Day Returns Policy

Happy Sport offers a 30-day returns period, subject to our Returns & Refund Policy.

To request a return:

  1. Log in to your Happy Sport customer account.

  2. Go to your orders.

  3. Select the relevant order and item.

  4. Select Request Return.

  5. Follow the return instructions provided.

For standard returns under our returns policy, the return delivery cost is £4.

This amount is paid directly through the Evri returns portal when arranging the return and is not deducted from your Happy Sport refund.

Please see our Returns & Refund Policy for the full conditions that apply.

12. Your Statutory Cancellation Rights

Our 30-day returns policy is additional to, and does not replace, your statutory consumer rights.

For eligible products purchased online directly from Happy Sport, UK consumers will generally have a legal right to cancel the contract without giving a reason within 14 days after the day on which the goods are received, subject to applicable exceptions.

After notifying us of a statutory cancellation, you must return the relevant goods within the period required by law.

Where you exercise a statutory right to cancel the entire eligible order, we will refund the amount required by law, including the cost of our standard delivery where applicable.

If you selected a delivery method that cost more than our standard delivery option, we are not required to refund the additional amount above the standard delivery cost.

You may be responsible for the direct cost of returning goods where permitted by law and where you have been informed of that responsibility.

We may make a deduction from a refund where permitted by law if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

Certain products may be excluded from statutory cancellation rights where permitted by law, including certain personalised products and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Please see our Returns & Refund Policy for further information.

13. Faulty, Damaged or Incorrect Products

Your rights relating to faulty, damaged, misdescribed or incorrect products are separate from our voluntary 30-day returns policy.

If an item arrives faulty, damaged, incorrect or not as described, please submit a return request through your Happy Sport account or contact us using the Help button.

We may ask you to provide photographs or other reasonable information to help us investigate the issue.

If the return is required because the product is faulty, damaged, incorrect or because of another issue for which Happy Sport is responsible, do not pay the standard £4 return charge before contacting us.

We will provide appropriate instructions and deal with reasonable return costs where required by law.

Nothing in these Terms or our Returns & Refund Policy limits your statutory rights relating to faulty, damaged or misdescribed goods.

14. Refunds

Once a returned product has been received, we will inspect it where appropriate and process an approved refund in accordance with our Returns & Refund Policy and applicable law.

Refunds will normally be issued to the original payment method unless another method is agreed or required in the circumstances.

Your bank, card provider or payment provider may take additional time to make the refunded amount available to you after we have processed it.

Where statutory refund deadlines apply, we will process refunds within the periods required by applicable law.

15. Exchanges

If you would like to ask about exchanging an item, please contact us using the Help button available on any page of our website.

Exchanges are subject to product availability.

Your statutory rights are not affected.

16. Marketplace Purchases

Happy Sport may also sell products through third-party marketplaces.

Orders placed through a marketplace are made through that marketplace's platform and may also be subject to the marketplace's applicable terms, policies, ordering procedures, payment arrangements and buyer protections.

Where Happy Sport is identified as the seller of the product, this does not remove any statutory rights you may have against Happy Sport under applicable law.

The marketplace may separately provide services to you under its own terms.

Returns, cancellations, communications or refunds for marketplace purchases may need to be initiated through the relevant marketplace where required by its ordering system or policies.

Marketplace orders may also be imported into and managed through our Shopify store for purposes such as order processing, fulfilment, delivery, returns, customer service and record keeping.

Information about how personal information associated with marketplace orders is handled is available in our Privacy Policy.

17. Promotions and Discount Codes

From time to time, Happy Sport may offer promotions, discounts or discount codes.

Additional terms may apply to individual promotions.

Unless otherwise stated:

  • Promotions are subject to availability.

  • Discount codes cannot be exchanged for cash.

  • A promotion may have an expiry date or eligibility requirements.

  • Multiple discount codes may not be capable of being used together.

We may withdraw or correct a promotion where there has been an obvious error, fraud, misuse or another reasonable basis for doing so, subject to applicable law and without unfairly affecting orders already accepted.

18. Intellectual Property

The content available through the Happy Sport website, including our branding, logos, text, photographs, graphics, designs, videos and other materials, may be owned by or licensed to Happy Sport and is protected by applicable intellectual property laws.

You may use our website for your personal and lawful use.

You must not reproduce, distribute, commercially exploit, modify or republish protected Happy Sport content without our permission unless you are legally entitled to do so.

Shopify and other third-party names, logos, trademarks and content remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

19. Reviews, Feedback and Content You Provide

If you submit a product review, feedback, suggestion, photograph or other content to Happy Sport, you confirm that you have the right to provide that content and that it does not unlawfully infringe another person's rights.

You grant Happy Sport a non-exclusive, worldwide, royalty-free licence to use, reproduce and display content that you voluntarily submit to us for purposes reasonably connected with operating, improving and promoting Happy Sport, subject to applicable law and our Privacy Policy.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, obscene, infringing or deliberately misleading.

We may remove content from our Services where we reasonably believe it breaches these Terms or applicable law.

20. Third-Party Tools and Links

Our website may contain links to, integrations with or functionality provided by third parties.

This may include payment providers, delivery services, social platforms or other technology providers.

Third-party websites and services may have their own terms and privacy policies.

We are not responsible for the content or operation of an independent third-party website that is outside our control.

Nothing in this section excludes responsibility that Happy Sport has under applicable law for services or parties for which we remain legally responsible.

21. Relationship With Shopify

Happy Sport's online store is powered by Shopify.

Shopify provides the ecommerce technology and related services used to operate our online store.

When you purchase a product directly from the Happy Sport website, your contract for the purchase of that product is with Happy Sport, not Shopify.

Shopify is not the seller of Happy Sport products simply because it provides the ecommerce platform used by our store.

Information about the processing of personal information by Happy Sport and Shopify is provided in our Privacy Policy.

22. Website Availability

We aim to keep our website and Services available and operating correctly, but we cannot guarantee that the website will always be uninterrupted or free from technical problems.

We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.

Where a technical issue affects an order or contractual obligation, this section does not remove any rights or remedies you have under applicable law.

23. Errors and Inaccuracies

We take reasonable care to keep information on our website accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, availability, pricing, promotions, delivery charges or delivery estimates.

We may correct genuine errors or update information when reasonably necessary.

Where an error affects an order you have already placed, we will deal with the matter fairly and in accordance with applicable consumer law.

24. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

Our store is powered by Shopify, and certain personal information may therefore also be processed by Shopify in connection with providing its ecommerce services.

Marketplace orders may also result in personal information being provided to Happy Sport and imported into Shopify as explained in our Privacy Policy.

Please review our Privacy Policy for further information about how personal information is collected, used, shared and protected and how you can exercise your data protection rights.

25. Our Responsibility to You

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.

In particular, nothing in these Terms excludes or restricts:

  • Your statutory rights relating to products, including rights relating to goods that are faulty, not as described or not of satisfactory quality.

  • Liability for death or personal injury caused by negligence where it cannot legally be excluded.

  • Liability for fraud or fraudulent misrepresentation.

  • Any other liability that cannot lawfully be excluded or restricted.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where applicable.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused solely by circumstances for which we are not legally responsible.

We supply products to consumers primarily for private and domestic use. If you use a product for commercial or business purposes, different rules may apply to losses arising from that business use.

Nothing in this section is intended to reduce rights that you have under UK consumer law.

26. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by an event genuinely outside our reasonable control where the law allows this.

This may include serious disruption to transport networks, natural disasters, widespread telecommunications failures or other comparable events that we could not reasonably prevent.

We will take reasonable steps to minimise the effect of such circumstances.

This section does not affect any statutory right you may have to cancel an order, obtain a refund or exercise another remedy where applicable.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, policies, technology, marketplaces or applicable laws and regulations.

The latest version will be published on our website.

Changes will apply from the date stated in the updated Terms and will not unfairly alter the terms of a contract that has already been formed with you.

Where required by law, we will provide appropriate notice of material changes.

28. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce it.

30. Governing Law and Your Rights

These Terms and contracts for purchases made directly through the Happy Sport website are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

If you are a consumer, nothing in these Terms is intended to prevent you from exercising any right you have to bring proceedings in a court available to you under applicable law.

We encourage you to contact us first if you have a problem with an order so that we have an opportunity to resolve it.

31. Contact Us

If you have questions about these Terms, an order or our Services, you can contact us using the Help button available on any page of our website.

For returns and refunds, please follow the process described in our Returns & Refund Policy.