Returns & Refund Policy

At Happy Sport, we want you to be happy with your purchase. If you need to return an item, we aim to make the process as straightforward as possible.

30-Day Returns

You can request a return within 30 days of receiving your order.

Items should be returned in their original condition, unworn and unused, with any original tags and packaging where reasonably possible.

How to Request a Return

To start a return:

1. Log in to your Happy Sport account.

2. Go to your orders.

3. Select the order containing the item you would like to return.

4. Select Request Return and follow the instructions provided.

5. Once your return has been approved, follow the instructions provided to arrange your return through Evri.

Please do not send an item back before submitting a return request.

If you experience any problems requesting your return, use the Help button available on any page of our website.

Return Cost

Standard returns cost £4.

This charge is paid directly through the Evri returns portal when you arrange your return. It is not deducted from your Happy Sport refund.

If your item is faulty, damaged, incorrect, or we are otherwise responsible for the return, please contact us using the Help button before paying for a return.

Sending Your Return

Once your return has been approved, follow the instructions provided to arrange your return through the Evri returns portal.

Please make sure your item is securely packaged before sending it back.

We recommend keeping your return receipt and tracking information until your return has been received and your refund has been completed.

Refunds

Once we receive your returned item, we will inspect it.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

We will process refunds within any timeframes required under UK consumer law.

Original Delivery Charge

Where you exercise your statutory right to cancel an eligible order, we will refund the standard delivery charge where required under UK consumer law.

For other returns made under our 30-day returns policy, or where only part of an order is returned, the original £2.99 delivery charge is not normally refundable.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please submit a return request through your Happy Sport account and select the appropriate reason.

We may ask you to provide photographs of the item and packaging to help us resolve the issue.

Please do not pay the £4 Evri return charge for a faulty, damaged or incorrect item before contacting us. Use the Help button available on any page of our website and we will provide further instructions.

Exchanges

If you would like to exchange an item for a different size or product, please use the Help button to contact us.

Exchanges are subject to product availability.

Items That Cannot Be Returned

Certain products may not be eligible for return where permitted by law. This may include personalised or custom-made products and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.

Any applicable restrictions will be made clear where appropriate.

This does not affect your legal rights if an item is faulty, damaged, or not as described.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Need Help?

If you have any questions about a return, exchange, or refund, simply use the Help button available on any page of our website.

Thank you for shopping with Happy Sport.

Last updated: January 2026